Features

Process work,
end to end.

From capturing tribal knowledge to keeping workflows audit-ready. One canvas for the full lifecycle of process work.

End to end

Built around the full lifecycle of process work.

01/Capture processes

Capture process knowledge, quickly and easily.

Start with reality, not a blank canvas.

Most operational knowledge isn't written down. It lives in SME heads, in conversations, and in the messy reality of how work actually happens. Sapeum captures that knowledge in real time during interviews and workshops: the map evolves live as people talk, with everyone watching it take shape. Or pull from any existing artifacts you already have: SOPs, procedures, recorded transcripts, or older process maps.

Because the canvas captures live, sessions run several times faster than traditional interviews and workshops. A fraction of the burden on your SMEs, and far less of your team's time spent away from their actual work.

Tribal knowledge is the hardest to extract and the most valuable to preserve. Sapeum turns it into something editable, structured, and shareable, before succession, turnover, or a reorg takes it with them.

What this includes

  • 01Extract undocumented knowledge from SME interviews and workshops
  • 02Live voice-based capture during sessions, in the room or remote
  • 03Transcript-to-workflow generation from recorded calls
  • 04Ingest existing SOPs, procedures, documents, and process maps
  • 05Automatic extraction of steps, roles, handoffs, and decisions
  • 06Shared live sessions with real-time workflow updates
Customer Support · draft
LIVE
Workshop · 14:22
SK
MR
JL
New ticket received
Triage
No
Resolve & respond to customer
Yes
+ Escalate to L2 specialist
SK
Sarah K.: "...if it needs escalation, route it to the L2 team."
Sapeum added "Escalate to L2 specialist" branch. Mike R. just confirmed.
Sales pipeline · v1.0
Sales
Inbound lead capture
Qualify & route
Solutions
Scope & requirements
Build proposal
Ops
Onboard customer
Step · Scope & requirements
OwnerSolutions Eng
InputsQualify & route
OutputsBuild proposal
SLA3 days
Tagspre-sales
Drill into Scope & requirements · query via API · link to related processes

02/Processes as data

Process maps as structured data, not just a visual.

The source code for your processes.

Every workflow in Sapeum is a structured, hierarchical representation of how work moves: editable, linked, queryable, and built to evolve. Diagrams are the surface; the underlying model is what everything else stands on.

What this includes

  • 01Editable workflow maps generated in seconds
  • 02Hierarchical process breakdowns with drill-down detail
  • 03Swim-lane organization by role, team, or department
  • 04Branching, convergence, and cross-functional handoffs
  • 05Rich node-level data: owners, inputs, outputs, SLAs, links
  • 06Linked process knowledge across maps, documents, and context

"We stopped maintaining a separate process catalog. The Sapeum map is our process catalog now."

VP of Operations · Mid-market financial services

03/Compare versions

Future state versus current state, in an instant.

Move from understanding to redesign.

Document how work happens today, then redesign how it should work tomorrow from the same foundation. Instead of rebuilding future-state workflows from scratch, teams evolve the map they already created.

What this includes

  • 01Current-state workflow capture
  • 02Future-state workflow design from the same baseline
  • 03Side-by-side comparison of steps, roles, handoffs, and changes
  • 04A clearer bridge from discovery into implementation planning
Onboarding v2.4
Comparing against v2.3 · Existing State
Changes
Exit
v2.4 · Future state
4 steps · 20% faster
Submit
New
Single approval
Edited
Auto-notify
Fulfillment
v2.3 · Existing State
v2.3 · Current state
5 steps · 2 bottlenecks
Submit
Removed
Manager review
Removed
Director review
Edited
Manual notify
Fulfillment
Analysis for this workflow
Cross-process insight
Pattern matched in your Vendor Onboarding workflow
Same approval bottleneck, resolved there with a parallel review
Best-practice pattern
Parallelize sequential reviews under 2 days
Standard pattern for low-risk approval flows · est. 30% cycle-time reduction
Your Compliance Agent
2 missing controls vs. your team's standard
Approval chain and audit log not yet defined for this process

04/Analyze and redesign

Improve and redesign processes faster, with AI that knows your work.

Grounded in best practices, your IP, and the processes you've already mapped.

Sapeum draws on built-in best-practice patterns for process design, on the rest of your organization's mapped processes, and on context-specific AI agents that understand your terminology and controls. Suggestions arrive grounded in the workflow you can see, and in everything you've already mapped.

Generic AI produces plausible advice. Sapeum's analysis happens against a visible workflow, informed by what your company has already mapped.

What this includes

  • 01Built-in best-practice patterns for process design
  • 02Suggestions informed by other mapped processes in your company
  • 03Context-specific AI agents that know your terminology and controls
  • 04Cross-process pattern recognition: similar bottlenecks and shapes
  • 05Structured improvement opportunities tied directly to the workflow

05/Governance

A living source of truth, with every change traceable.

Maintain process knowledge in a way you can defend.

Sapeum is built for maintenance and governance, not just generation. Process maps stay alive: refined over time, linked across workflows, and tracked at every edit. The map of how work happens is always current, and always defensible.

A process map nobody updates is just another dead artifact. Sapeum keeps yours current, and keeps that currency accountable.

What this includes

  • 01Living documentation, refined over time
  • 02Linked process knowledge across related workflows
  • 03Full version history with attribution per change
  • 04Structured change records and clear ownership
  • 05Reviewable documentation for compliance-sensitive environments
  • 06Reusable maps for training, handoff, succession, and knowledge transfer
Onboarding v2.4

Version history · audit trail

v2.4 · published ✓ AUDIT-APPROVED
Sarah K. · 2h ago
v2.3 · approval chain simplified
Mike R. · 3d ago
v2.3-experiment · forked
Sarah K. · 5d ago
v2.2 · archived
Jane L. · 2w ago

Data in

Workshop transcripts
Documents & SOPs
Slack · Drive · Notion
REST API ingestion
Process
Mapper

Data out

Exports: png, svg, pdf, docx, pptx, xlsx
REST API for processes & changes
Webhooks for downstream automation
Sync to workflow execution tools

06/Data integration

Process data flows in and out of every tool you use.

Open data in. Open data out.

Process Mapper is part of a system. Bring source material in via documents, transcripts, and workspace integrations. Push workflows out via exports, APIs, and live syncs, into the tools where work actually happens.

What this includes

  • 01Document, transcript, and SOP ingestion
  • 02Workspace integrations: Slack, Drive, Notion, Confluence, and more
  • 03Export to image, vector, document, presentation, and spreadsheet
  • 04REST API for programmatic access to processes and changes
  • 05Webhooks for downstream automation
  • 06Sync with workflow execution tools: handoff from map to runtime

Where it fits

Built for teams responsible for how work gets done.

Sapeum is especially useful where processes are cross-functional, poorly documented, full of exceptions, or changing quickly.

Process discovery

Turn interviews, workshops, and transcripts into a structured view of current-state operations.

Workshop facilitation

Run live process sessions without ending up with a wall of sticky notes and hours of synthesis afterward.

Living documentation

Create process documentation teams can actually update as the business changes.

Process improvement

Spot bottlenecks, redundant steps, ownership gaps, and handoff issues quickly.

Audit-ready workflows

Maintain structured, reviewable workflows with better change history and accountability.

Knowledge transfer

Capture critical operational knowledge before it disappears.

Teams and domains

Customer service IT ops & compliance Supply chain Engineering & architecture Manufacturing People ops Consulting & process improvement AI transformation & operational redesign

Why Sapeum

Why teams choose Sapeum over generic tools.

Generic whiteboards are manual. Generic AI is hard to govern. Static diagrams go stale. Process mining misses off-system work. Sapeum is purpose-built for the space in between: the real operational logic, tribal knowledge, and messy workflow detail teams need to improve how work gets done.

Real-time process capture during live sessions
Editability instead of one-shot AI output
Process-aware suggestions tied to actual workflows
Deep hierarchical mapping and drill-down
Living documentation instead of static deliverables
Versioning and change traceability
Stronger current-state to future-state redesign
Better handling of tacit knowledge than process mining alone

Results teams care about

Move faster from understanding to action.

Faster mapping

Turn interviews and workshops into structured workflows in minutes instead of days.

Less synthesis

Reduce time spent reconciling notes, screenshots, sticky boards, and diagrams.

Clearer ownership

Expose who owns what, where handoffs break, and where decisions lack accountability.

Faster path to improvement

Move from current-state understanding to practical change more quickly.

An evolving baseline

Keep improving the same workflow over time instead of restarting from scratch.

Succession-ready

Externalize critical operating know-how so it survives turnover, retirements, and role changes, and teams can reuse, train on, and build on it.

What's next

Built for the next wave of process work.

As organizations push further into AI, automation, and operational redesign, process clarity becomes more important, not less. Companies are learning that you cannot automate what you do not understand.

Sapeum helps teams create the process visibility, structure, and governance needed to redesign work confidently: to document workflows, prepare to improve them, standardize them, and eventually operationalize them more intelligently.

Built to SOC 2 standards

Designed with enterprise-grade security practices from the ground up: encryption at rest and in transit, role-based access controls, and auditable change history.

Learn more

Turn scattered knowledge into living workflows.