Business process design & improvement software

Stop rediscovering
how the company works.

Sapeum turns conversations with your experts into living process maps and process documentation: drawn while they talk, corrected in the room, reviewed step by step, and improved on evidence from how the work really runs.

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Underwriting submission intake v3

Teams use Sapeum for process discovery, documentation, and improvement

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Transformation runs at the speed of process discovery.

Until you understand the current state processes, projects queue up. Prototypes are WIP. Rework is constant. SMEs get pulled out of their day jobs. The dates don't hold.

Platform

One process, from the first conversation to every change after it.

All features

1 · Process mapping

Iterate while you talk.

Live from an interview or a workshop, or as a first draft from the SOPs, recordings and old diagrams you already have. Your experts correct it before the call ends.

2 · Process improvement

Improve it. Approve it.

Design the future state from the current one and compare the two step by step. Every change is reviewed and approved before it becomes the next version.

SOP · Claims intake, v7 WordPDFMarkdown
  1. Log the claim and check the policy is active.
  2. Triage: claims under $5k are approved automatically.
  3. Over $5k, underwriting reviews before approval.

v7 · approved by Dana Reyes · editors: Claims Ops · viewers: claims team (24)

3 · SOPs and training

Train on it. Distribute it.

The approved version goes out as an SOP in Word, PDF or Markdown, or as the live map itself. New starters learn the process as it runs today, not as someone wrote it down last year.

4 · Process simulation

Simulate scenarios.

Run the new design on simulated cases before anyone has to work that way: volumes, timings and exceptions, with the bottleneck showing on the map.

5 · Runs and AI agents

Capture. Automate.

Every run is captured on the map, whether a person or an AI agent did the work. Agents ask Sapeum for the next step, do it, and report back through the API.

  1. 1 · Process mapping

    Iterate while you talk.

    Live from an interview or a workshop, or as a first draft from the SOPs, recordings and old diagrams you already have. Your experts correct it before the call ends.

  2. 2 · Process improvement

    Improve it. Approve it.

    Design the future state from the current one and compare the two step by step. Every change is reviewed and approved before it becomes the next version.

  3. 3 · SOPs and training

    Train on it. Distribute it.

    The approved version goes out as an SOP in Word, PDF or Markdown, or as the live map itself. New starters learn the process as it runs today, not as someone wrote it down last year.

    SOP · Claims intake, v7 WordPDFMarkdown
    1. Log the claim and check the policy is active.
    2. Triage: claims under $5k are approved automatically.
    3. Over $5k, underwriting reviews before approval.

    v7 · approved by Dana Reyes · editors: Claims Ops · viewers: claims team (24)

  4. 4 · Process simulation

    Simulate scenarios.

    Run the new design on simulated cases before anyone has to work that way: volumes, timings and exceptions, with the bottleneck showing on the map.

  5. 5 · Runs and AI agents

    Capture. Automate.

    Every run is captured on the map, whether a person or an AI agent did the work. Agents ask Sapeum for the next step, do it, and report back through the API.

    Claude ⏺ Next step from Sapeum → [F] Payout Show session 
    > Process claim CLM-4821

⏺ Asked Sapeum for the next step (run CLM-4821)
  ⎿  Next: [F] Payout · Finance
     "Pay the approved amount through the payments system"

⏺ Paid $3,200 through the payments system
  ⎿  ref PAY-99312

⏺ Reported the outcome to Sapeum
  ⎿  Payout recorded · ref PAY-99312 · run complete

Watch it work

Watch a map build from a conversation

Discovery interviews across claims, onboarding, permits and month-end close. Sapeum draws each map as the conversation happens.

Process interview demo

Building permits: submission to certificate of occupancy

A plans examiner maps multi-department review, resubmit loops, inspections, and final sign-off.

More to watch

See more videos

In use today

Used wherever process change is the job.

Transformation teams

In-house transformation and operations teams in financial services, insurance and healthcare keep audit-ready process documentation in Sapeum, with every change attributed.

Forward Deployed Engineers

Implementation and forward deployed teams map each client's real process before they configure anything, then let their agents run it.

Advisory firms

From boutique firms to a top-3 global consultancy, advisors run client discovery in Sapeum on live engagements.

“We stopped maintaining a separate process catalog. The Sapeum map is our process catalog now.”
VP of Operations · Mid-sized healthcare org

100%

of customers agreed the map matched their process “very accurately”.

SOC 2 Type 2 audited. Trust center →

Who it's for

Built for the people who change how work runs

Transformation offices, PMOs and operational excellence teams

Spend the program on the change, not the legwork.

  • Current state mapped in days, not a quarter of workshops
  • Improvements designed on the map, tied to the step they fix
  • Runs show whether each change paid off
See it for transformation teams
Employee onboarding · v5 Mapped from 2 interviews
[A] Offer Accepted [B] Create Accounts [C] Order Laptop [D] Day-1 Welcome v5Ordered before day 1 Time to productive · measured on 18,420 runs v4 12 days v5 7 days

Also for Financial Services Healthcare & Life Sciences Private Equity PropTech Human Resources & People Operations IT Operations M&A & Post-Merger Integration Supply Chain & Logistics All solutions

See it on one of your own processes.

Nothing to prepare. Talk us through any process for 30 minutes and watch it become a map.

Book a demo Watch process interviews

Or see pricing.